Revista de Engenharia da Computação e Tecnologia da Informação

Machine Learning Models Developed For Telecom Churn Prediction

Hemlata Jain*

Data Analytics has become an important topic in the area of Telecom Churn Prediction. Researchers have come out with very efficient experiments for Churn Prediction and have given a new direction to the telecommunication Industry to save their customers. Companies are eagerly developing the models for predicting churn and putting their efforts to save the potential churners. Therefore, for a better churn prediction model, finding the factors of churn is very important. This study is aiming to find the factors of user’s churn by evaluating their past service usage details. For this purpose, study is taking the advantage of feature importance, feature normalisation, feature correlation and feature extraction. After feature selection and extraction this study performing seven different experiments on the dataset to bring out the best results and compared the techniques.