Revista de Negócios e Gestão Hoteleira

Impact of the Covid-19 on hotel service providers: Women’s perspectives and what stakeholders can do to fill the gender gap and rebuild the tourism industry and sustainable destinations

Céline Magnéché Ndé Sika

The tourism and hospitality industry struggles with the consequences of the pandemic that had crashed headlong into it, forcing many businesses in this sector to close doors until further notice, after sending many workers and owners of businesses that depended on it home. Among these victims, women, who make up most workers in the industry, pay the highest price because of gender imbalances that limit their career opportunities and the development of their families, communities and countries. This paper reports on a study of women’s perspectives on the impact of the Covid-19 on hotel service providers in Kenya.